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Shipping & Delivery Policy

Due to the particularity of our jewelry, the quality of each product must be inspected manually and packaged one by one before shipping. We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Delivery Time

Processing Time: Usually order can be shipped out within 24-48 hours. Once order is shipped, you will receive a shipping notification to your email notifying you of the tracking details and estimated delivery date.

Note: Due to the impact of COVID-19 , flights have decreased and all courier methods will take more time

Shipping Time: Three kinds of shipping methods are available in our online store(Free Shipping, Standard Shipping, Express Shipping). For faster shipping service, you can select from our Express Shipping options.

Shipping Method ✈Cost Estimated Time Checking Order
Standard Shipping
(ePacket/Singapore Post)
7-15 business days
DHL $20 3-6 business days
FedEx $20 3-6 business days
Aramex $20 3-6 business days
UPS $20 3-6 business days

Our freight (Standard & Fast Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate. Now we are pleased to offer FREE Shipping for orders over US$30 to United States, United Kingdom, Canada and Australia. For faster shipping service, you can select from our Standard or Expedited Shipping options.

International Shipping

For your convenience, we are happy to ship our products to every place in the world. For detailed information on standard and expedited delivery, choose your shipping country or shipping region from the drop down below:


* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via All Shipping methods.

* Please note that the above shipping times are estimates quoted by our courier companies, so Joancee cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Joancee will do our best to limit any inconveniences that may arise.

About Taxes & Duties


Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Joancee Jewelry cannot declare purchased items as a gift or list an amount that lower than the actual product price.